Privacy Policy for Third Coast Auto Group

Effective Date: November 14th, 2024

Third Coast Auto Group ("we," "us," or "our") is committed to protecting the privacy and confidentiality of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage in our services, or interact with us. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and store personal information that you provide to us voluntarily when purchasing a vehicle, filling out forms, applying for financing, or interacting with us. This information may include:

  • Name
  • Address
  • Email address
  • Phone number
  • References
  • Financial information (for credit checks and financing purposes)
  • Customer Identification
  • Other personal information as required for transactions or legal compliance

We also automatically collect certain information when you visit our website, such as IP addresses, browser types, and website usage data, to improve our website and services.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

  • To process vehicle purchases, trade-ins, financing, and other transactions
  • To communicate with you regarding your inquiries, purchases, or financing applications
  • To provide customer support and respond to requests
  • To personalize your experience and improve our services
  • For internal record-keeping and legal compliance

3. Disclosure of Your Information

We will not sell, rent, or lease your personal information to third parties for their marketing purposes. We may share your information with third parties only in the following limited circumstances:

  • With service providers who assist in transactions, financing, or other business operations, provided that they agree to maintain the confidentiality of your information
  • When required by law, such as in response to a court order, subpoena, or other legal process
  • To protect the rights, property, or safety of Third Coast Auto Group, our customers, or others

4. Data Security

We take reasonable precautions to protect your personal information against unauthorized access, use, disclosure, or loss. While we strive to use industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your information, but we continuously update our practices to improve data protection.

5. Your Rights and Choices

You have the right to:

  • Access or correct your personal information by contacting us directly
  • Request deletion of your information, subject to legal and regulatory obligations
  • Opt-out of marketing communications at any time

6. Changes to this Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy regularly.

7. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights regarding your personal information, please contact us at:

Third Coast Auto Group

Austin, TX 78753

SMS Wireless Policy

The purpose of this policy is to outline Third Coast Auto Group’s requirements for the use of text messaging.

By providing your cell phone number, you have provided us with consent to sent you text messages in conjunction with the services you have requested, such services include, but are not limited to, account balance notifications, payment reminders, and promotional messages. Your cellular provider’s Msg & Data Rates May Apply to our confirmation message and all subsequent messages.

Third Coast Auto Group anticipates a typical program participant will receive approximately 10 messages per month per service line; however, the number of text messages you receive may vary. The actual frequency may exceed or fall below the anticipated range and this estimate does not limit or otherwise negate the consent you provide for such messages.

You understand the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private. (No confidential information should be sent via text message.)

Please notify us immediately if you change mobile numbers or plan to provide your phone to another person. If we modify this Text Message Policy, we will notify you by sending you a text message with a link to the new policy. We may terminate our text message program at any time.

If you have any questions about this policy, would like us to mail you a paper copy of this policy or having problems receiving or stopping your text messages, please contact us using the following information:

Third Coast Auto Group

Austin, TX 78753

(512) 833-6044

You agree and consent to be contacted by the Company, Our agents, employees, attorneys, affiliates, subsequent creditors, loan servicing companies, and third-party collectors through the use of email, and/or telephone calls and/or SMS text messages to your cellular, home or work phone numbers, as well as any other phone number you have provided in conjunction with this account, including the use of automatic telephone dialing systems, auto dialers, or an artificial or prerecorded voice.

OPT-OUT OR STOP

This policy applies to the text messages sent by Third Coast Auto Group to our customers while and after they use our product. If you wish to stop receiving marketing text messages from Third Coast Auto Group , reply to any test message we have sent you and, in the reply, text simply type STOP. [if you wish to stop receiving all text messages from Third Coast Auto Group , including those with information about payment due dates or missed payments, type STOP in the reply text you send us.] Your stop request will become effective [within one day]. You may also stop text messages by calling us [or emailing us] using the contact information listed below.

Third Coast Auto Group

Austin, TX 78753

(512) 833-6044

In general, the messages we send provide you with information about your account. Some of the text message we send may include links to websites. To access these websites, you will need a web browser and Internet access.

Guiding Principles:

In connection with your transaction, Third Coast Auto Group may acquire information about you as described in this notice, which we handle as stated in this notice.

We may collect personally identifiable information such as name, postal address, telephone number, e-mail address, social security number, date of birth, etc This personal information is collected and used by Third Coast Auto Group staff for the purpose of facilitating a relationship or business transaction.

Our website resides behind a firewall and uses SSL (Secure Sockets Layer, the industry-standard security protocol used to communicate with browsers) to transmit personal information. Data is strongly encrypted during transmission to ensure that personal and payment information is secure. Industry-standard data encryption techniques are used to protect personal information on our servers. SSL-capable browsers typically have a symbol on the browser window to indicate when they are in a secure mode. In addition, the URL will begin with "https:" for all browsers.

Third Coast Auto Group does not sell, rent or disclose e-mail addresses to other organizations.

Please read Third Coast Auto Group's privacy policy before using this website. By using Third Coast Auto Group's website, you acknowledge and agree you have read and agree to the following privacy terms.

In connection with your transaction, whether online or at our dealership, Third Coast Auto Group may acquire information about you as described in this policy, which Third Coast Auto Group handles as stated in this policy. Third Coast Auto Group may collect personally identifiable information such as name, postal address, telephone number, email address, social security number, date of birth, etc. While Third Coast Auto Group makes reasonable efforts to secure all data submitted via this website, Third Coast Auto Group cannot guarantee security of personal information, and all information submitted via this website is at your own risk.
By visiting this website and/or agreeing to share your location with Third Coast Auto Group, Third Coast Auto Group may acquire non-personally identifiable information about you, such as your geographic location, internet service provider, internet browser, IP address, search engine or referral source you used to access this website, and browsing preferences. By using this website, you acknowledge and agree Third Coast Auto Group may use this anonymized information to improve the experience of our customers and visitors to this website.
Third Coast Auto Group uses cookies on this website to help collect some identifiable personal data. The cookies also enable Third Coast Auto Group to tie the URL of the device you use to provide certain personal information on Third Coast Auto Group's website to other personal information you may provide to Third Coast Auto Group at the dealership. This personal information is collected and used by Third Coast Auto Group for the purpose of facilitating a relationship or business transaction and customizing Third Coast Auto Group's interaction with you. By entering and using our website, and by voluntarily providing Third Coast Auto Group with your personal information, you consent to Third Coast Auto Group tying your personal information to the URL of the device you use to enter Third Coast Auto Group's website. Disabling the cookies on your web browser or withholding your personal information at the dealership will prevent Third Coast Auto Group from tying your URL to any personal information you provided to Third Coast Auto Group at the dealership.

In addition, Third Coast Auto Group or our business partners use Google Analytics to help collect and process some of the information Third Coast Auto Group collects about you. To learn more about how Google uses data when you use this site, please review Google’s privacy policy here: www.google.com/policies/privacy/partners/.
Third Coast Auto Group's website resides behind a firewall and uses SSL (Secure Sockets Layer, the industry-standard security protocol used to communicate with browsers) to transmit personal information. Data is strongly encrypted during transmission to ensure that personal and payment information is secure. Industry-standard data encryption techniques are used to protect personal information on our servers. SSL-capable browsers typically have a symbol on the browser window to indicate when they are in a secure mode. In addition, the URL will begin with "https:" for all browsers.
Third Coast Auto Group only shares your information with our affiliates or business partners, and such disclosure is made only in connection with our regular business practices. Third Coast Auto Group does not sell, rent, or disclose email addresses to any other organizations.
If you have any questions about this policy or Third Coast Auto Group's privacy practices, please contact Third Coast Auto Group.